- Introduction and Acceptance
These Terms of Use constitute a legally binding agreement between you as a user and Elbow River Casino. By accessing or using any part of the website or services, you confirm that you have read, understood, and agree to be bound by these Terms of Use without limitation or qualification. If you do not agree to these terms, you must discontinue use of the services immediately.
These Terms of Use apply to all users accessing Elbow River Casino services from Canada. They govern user rights and obligations and define the responsibilities of Elbow River Casino as the service provider. These Terms of Use may be updated periodically. Continued use of the services following any update constitutes acceptance of the revised terms.
- Eligibility and Access Requirements
2.1 Age Requirements
Access to Elbow River Casino services is restricted to adults. The minimum age requirement varies by service type and by applicable provincial law. Users must be at least 19 years of age to access casino gaming services in provinces where this threshold applies. Users must be at least 18 years of age where provincial law permits access at that age for applicable service categories. It is your responsibility to confirm the minimum age requirement applicable in your province or territory of residence.
Elbow River Casino does not permit access to minors under any circumstances. If it is determined that a user is underage, the account will be closed immediately and any associated activity will be voided.
2.2 Jurisdictional Eligibility
The services are intended for users located in Canada. Access from jurisdictions where online casino or betting services are not legally permitted is prohibited. You are solely responsible for ensuring that your use of the services complies with the laws of your province or territory of residence.
Gambling in Canada is regulated at the provincial level. Each province maintains exclusive authority to license and regulate gambling activities within its boundaries. Users must confirm that they are physically located in a jurisdiction where access to the services is lawful at the time of use.
2.3 Account Registration
To access certain services, you are required to register an account. During registration, you must provide accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information at all times. Providing false or misleading information during registration constitutes a breach of these Terms of Use and may result in account suspension or permanent closure.
Each user is permitted to hold only one account. Duplicate accounts are prohibited and will be closed upon detection.
- Identity Verification and Compliance
Elbow River Casino is subject to obligations under applicable Canadian anti-money laundering legislation, including the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA) and associated regulations enforced by FINTRAC (Financial Transactions and Reports Analysis Centre of Canada).
As a condition of account access and continued use of the services, you may be required to verify your identity. Verification may require submission of government-issued identification documents, proof of address, or other documentation as prescribed by applicable law. Know-your-client (KYC) procedures are applied in accordance with regulatory requirements.
Failure to complete identity verification when requested may result in restrictions on your account, including suspension of access or withholding of funds pending compliance.
Elbow River Casino reserves the right to report certain transactions or activities to relevant authorities as required by law.
- User Obligations
By using the services, you agree to the following obligations:
- You must use the services only for lawful purposes and in accordance with these Terms of Use.
- You must not attempt to circumvent any access controls, security measures, or eligibility requirements.
- You must not use automated systems, bots, or scripts to access or interact with the services.
- You must not engage in any activity that constitutes fraud, money laundering, or any other criminal offence under Canadian federal or provincial law.
- You must not share your account credentials with any third party.
- You must notify the company promptly if you become aware of any unauthorized use of your account.
Violation of any of these obligations may result in immediate account suspension, permanent closure, and referral to relevant authorities where required by law.
- Responsible Gambling Obligations
Elbow River Casino provides services in a manner consistent with responsible gambling standards applicable in Canada. As a regulated service, tools are made available to assist users in managing their gambling activity. These tools include deposit limits, time-out features, and self-exclusion options.
Deposit limits allow users to set daily, weekly, or monthly caps on the amount deposited into their account. Time-out features allow users to temporarily suspend access to their account for a defined period. Self-exclusion allows users to request a temporary or permanent ban from accessing the services.
Users may request activation of any of these tools at any time by contacting the support team. Requests for self-exclusion are processed in accordance with applicable regulatory requirements. Reinstatement following a self-exclusion period is subject to review and applicable waiting periods.
It is your responsibility to use these tools proactively. Elbow River Casino does not assume liability for losses incurred where a user has not activated available responsible gambling controls.
- Suspension and Termination of Access
Elbow River Casino reserves the right to suspend or terminate your access to the services at any time, with or without prior notice, in the following circumstances:
- Breach of these Terms of Use
- Failure to complete required identity verification
- Suspected fraudulent, unlawful, or abusive activity
- Regulatory requirement or instruction from a competent authority
- Detection of duplicate accounts
Upon termination, your right to access the services ceases immediately. Any obligations that by their nature survive termination, including compliance with applicable law and outstanding verification requirements, remain in effect.
- Dispute Resolution
In the event of a dispute arising from your use of the services, you are required to contact Elbow River Casino directly in the first instance. Your complaint will be reviewed and a written response provided within a reasonable timeframe.
If a dispute cannot be resolved through the internal process, it may be referred to the applicable provincial regulatory authority. Users should be aware that certain terms in online gambling agreements, including any arbitration clauses, may affect the forum in which disputes are resolved. By accepting these Terms of Use, you acknowledge that dispute resolution procedures are as set out in this document and in any supplementary policy documents referenced in it.
- Limitation of Liability
Elbow River Casino provides its services on an as-available basis. Uninterrupted access to the services is not guaranteed. The company is not liable for losses arising from service interruptions, technical failures, or circumstances beyond its reasonable control.
To the extent permitted by applicable law, the total liability of Elbow River Casino to you in connection with your use of the services is limited to amounts directly attributable to a verified error on the part of the company.
- Governing Law
These Terms of Use are governed by and construed in accordance with the laws of Canada and the applicable laws of the province in which you are located. Any legal proceedings arising from these Terms of Use are subject to the jurisdiction of the competent courts of the applicable Canadian province, except where an alternative dispute resolution mechanism applies as described in Section 7.
- Contact Information
If you have questions regarding these Terms of Use, you may contact Elbow River Casino through the official support channels indicated on the website. For general inquiries related to gaming regulation in Canada, you may also contact the relevant provincial regulatory authority in your jurisdiction.